Hi Members,
We truly appreciate your feedback and are always looking for ways to improve the member experience. Based on your input, we have updated our guest policy to provide more flexibility while ensuring the club remains comfortable for everyone.
Guest Policy
All active members are permitted to bring one complimentary guest per week, provided the visit is outside of peak hours, which are:
• 6:00 AM – 9:00 AM
• 5:00 PM – 8:00 PM
Guests are not permitted during peak hours. Please note that our guest policy is subject to change as we continue to evaluate club operations and enhance the member experience.
Membership Freeze Policy
As we have continue to grow, we have experienced a significant increase in freeze requests. Unfortunately, maintaining paused memberships at the current fee is no longer sustainable for the club. This was not a decision we made lightly. Our goal is not to make things more difficult for our members, but ensure we can continue providing the freeze option rather than limiting or removing it altogether.
To help avoid any confusion, please review our current freeze policy:
• Freeze requests must be submitted at least 15 days prior to your next billing date.
• Memberships may only be frozen in one-month increments.
• A $75 monthly freeze fee applies while your membership is frozen.
• If you return before your scheduled freeze end date, we can prorate your membership through your next billing date.
• If you are requesting a freeze for a medical reason, the freeze fee will be waived upon receipt of a doctor's note.
Please note: The updated $75 monthly freeze fee applies to all new freeze requests submitted going forward. Members who are currently on a freeze and choose to extend their existing freeze will have their extension honored at their original freeze rate.
Thank you for your understanding and cooperation. If you have any questions, please don't hesitate to reach out to our team at fitness@york.club